Terms and Conditions

The Con Factory offers an English translation of these terms and conditions as a service. No rights can be derived from this translation. Only the Dutch terms and conditions apply.
If the ConFactory deems it necessary to change these terms and conditions they are allowed to do so at all time. When a change in these terms and conditions will occur, The Con Factory will inform his customers over this change. The Con Factory will give the customers the opportunity to refuse these changed terms and conditions in writing. Refusal of the changed terms and conditions has to be sent to The Con Factory with mention of personal information and can only be refused by the person it concerns. It is not possible to refuse the terms and conditions on behalf of someone else. When this refusal isn’t communicated within two weeks, The Con Factory assumes that the customer agrees with the change, and the changed terms and conditions apply.
Read these terms and conditions carefully before buying anything in our webshop or participating in one of our events. The moment you buy something in our shop and/or participate in one of our events you automatically agree with our terms and conditions. Our terms and conditions are on our company website and on the page of the webshop. If you have any questions before or during the event, we ask you to contact someone from The Con Factory.
To gain access to our events, you will have to bring along an identification that is valid until at least the end of the event and your e-tickets and confirmations to the registration. There you will get your definitive pass, a wrist band and your tickets for the event.

During our event you will have to wear your wristband and have your pass and valid identification on you at all times. You will have to be able to show them when someone from The Con Factory is asking for it. If you are not in the possession of a pass, a valid identification and a wristband, or if you refuse or are unable to show them, we are allowed to remove you from our event. In that case it will not be possible to enter the location. You won’t be able to participate at the activities anymore. It will not be possible to replace a broken pass or wristband. In these cases you will not have a right to a refund.

At our event you have to comply to the rules and the instructions of The Con Factory and its volunteers. If you do not follow those instructions and/or don’t behave yourself conform the common polite manners, The Con Factory will have the right to remove you from the event. In that case it will not be possible again to enter the location. You won’t be able to participate in the activities anymore. In this case you will not have a right to a refund.
All passes and tickets for the activities are registered on name. It is not possible to resell them or give them to someone else without the written permission from The Con Factory.
Forging passes and tickets for the extra activities is strictly forbidden. If someone will try to use a forged pass or a forged ticket for extra activities, both the maker and the user of the forge will be pursued to the full extent of the law.
On all passes it will be clearly indicated what kind of pass you have. The Con Factory will allocate you a row and seat number. It will not be possible to change your row and seat numer. It will be possible to upgrade your already bought tickets to a more expensive ticket for the same event. In this case you will be allocated a new row and seat number according to your ticket category and the date of purchase of your new ticket.
If you want to sit together with a group of people during one of our events, you’ll have to purchase all tickets in one order. To sit together, you also need to have the same pass category. If one person orders and pays several passes, this person has to fill in the data of the other persons in the webshop when buying the passes
If several people order their passes in one order, it will be possible to buy tickets for extra activities individually. These will be on name and can not be resold or given to someone else. Make sure to always fill in the correct name when ordering a pass or a ticket for extra activities.

Buying tickets for extra activities is only possible if you already have bought a pass for the event. If you haven’t bought a pass yet, you will have to buy one before buying tickets for the extra activities.
If you bought more passes or tickets for extra activities than you intended to due to a technical failure you will have to inform The Con Factory within 24 hours after the online order.
It is not possible to get a refund after the tickets have been ordered. The Con Factory will only refund the bought passes and tickets if the entire event will be cancelled.
If The Con Factory deems it necessary to move the event to another date or location, they are allowed to do so. There will be no refund when the event is moved to another date or location. In this case, all tickets that have already been bought will be automatically transferred to the new date and/or location.

The Con Factory is not responsible for cancelling, changing or making flight reservations, hotel reservations or any other reservations. The Con Factory is only responsible for the organisation of the event itself. If the event will be cancelled or moved, you will have to move all other reservation to the new date and/or location or cancel them. The Con Factory does not have to refund the costs that come with those changes/cancellations.
The Con Factory has the right to state conditions to buying passes and tickets for extra activities. The Con Factory also has the right to refuse selling passes and tickets for activities. If the order has already been made, The Con Factory has the right to refuse to pay back the amount that has already been paid.
The Con Factory is not responsible when circumstances make it impossible to assist at the event. The passes and tickets for activities that have already been bought will under no circumstances be taken back or refunded by The Con Factory.
Actors and guests that have already been announced have the right to cancel their participation to the event at all times because of work or private conditions.
If guests who have already been announced can not be present at the event, The Con Factory will not refund the passes and tickets for activities that have already been bought. They will not give back money. The tickets for extra activities for that guest will be automatically transferred to tickets for extra activities for one of the other guests and/or in tickets for other extra activities. When there will be a replacing guest, The Con Factory is always allowed to transfer the already bought tickets for extra activities to the replacing guest.

The Con Factory has the right to change the program of the event at all times. This will be clearly communicated. When you are not present at the activities at the time that has been communicated, The Con Factory will not be responsible for refunding the costs or offering a replacing activity or possibility to do that activity again. It is important to consider this when you leave the location during the event.
Passes and tickets will be available in a limited number in the online shop. It will not be possible to buy or get any passes or tickets for extra activities if they are sold out.
In the webshop it will be possible to pay with credit card, money transfer and via Ideal. Next to that, we will offer several methods of payment for our foreign costumers. The instruction for the different methods of payments will be in the webshop. Ordering and payment will only be valid when those instructions are followed.
If there are still passes and tickets for activities left, it will be possible to buy them on the location during the event. On the location it will only be possible to pay with cash.
The Con Factory has the right to sell passes or tickets for extra activities with a discount or to give them away. It is not possible to use those actions after you bought your pass or after you bought tickets for extra activities. It is not possible to get a refund after you bought something.

To participate in our events, you will have to be at least 12 years old at the day of the registration. When you are younger than 18 years old, you need to be accompanied by a paying adult of 18 years or older. If you are 16 or 17 years old, you will have to let one of your parents or guardians fill in and sign the form that The Con Factory has made available. This form has to be shown at the registration. The Con Factory is not responsible for injury, damage and or theft of any kind during the event.
It is strictly forbidden to enter the event with drugs, alcohol, animals, glass objects, sharp objects, all kinds of weapons and/or other objects that could cause damage to your health or the health of others. If you do not obey those rules, The Con Factory has the right to remove you from the event. In this case you are not allowed and can not participate in panels and activities. In this case you don’t have the right to a refund.
All kinds of drugs are forbidden at this event. It will not be allowed to bring something to drink and eat. It will be possible to buy drinks and food at the location. Alcohol will not be sold to participants who are minors and/or drunk.
During the event it’s not allowed to advertise or sell things without permission. If you would like to rent a space to sell something or to advertise we ask you to contact us via marketing@theconfactory.com
It is allowed to make photos during the panels on stage in the main hall. It is not allowed to use flash, or to hinder others in any way when doing this. It is not allowed to make photos in other rooms than the main hall and during other activities. It is strictly forbidden to make photos during photo sessions, autograph sessions and meeting rooms. When you don’t obey these rules, The Con Factory has the right to remove you from their event. In that case you are not able and not allowed to participate in panels and activities. In this case you will not have a right to a refund.

During all our events it is strictly forbidden to make audio and video recordings. When we catch you making recordings, your recordings will be erased and The Con Factory has the right to remove you from their event. In that case you are not able and not allowed to participate in panels and activities. In this case you will not have a right to a refund for your pass and extra activities. We will make photo's, audio and videos ourself.
By purchasing a ticket to one of our events or entering the event you acknowledge that you are aware of this and you give us permission to use any recordings or photo's made from you. You decline all your rights for using your portrait/voice in any way and you are aware that there will be no compensation of any kind for using your image/portrait/voice in any of our recordings.
If there will be given autographs by the actors at the event, it will only be possible to let them sign official items. This includes all authorized items related to the guests and/or the show of the event, just as items bought at the event or provided by The Con Factory itself. If the item does not comply with these conditions, it can not be signed by the actor. In that case, you have no right on a refund.
If you want to give the guests a gift, this will only be possible during the autograph session. To do this, you need a valid ticket for an autograph of the guest in question. The Con Factory also has the right to check this gift beforehand and refuse it.
During the photo ops, everyone needs a ticket for this activity to get access to this room. If you want to be with two or more persons on a picture with one or more guests, everyone needs to have a valid ticket for this activity with the guest.
If you have tickets for several autographs or several photos with the same guest, it is advised to redeem them at the same moment. If it is possible to spread out these tickets over more days or moments, this will be communicated by The Con Factory. The organisation is not responsible for missing one or more photos or autographs. In this case, there won’t be a refund.
If one or more activities are cancelled, The Con Factory doesn’t have to give back money.

The Con Factory is not responsible for changed conditions, rules or demands by one or more actors. By buying a pass, you automatically accept the eventually changed terms and conditions demanded by an actor or his/her management.
If you buy a pass for one of our events, you give The Con Factory permission to make audio and video recordings of you when The Con Factory wants those. The Con Factory has the right to use these recordings for promotion and advertisement.
General condition of the website
On the website of The Con Factory there are links of external parties. The Con Factory is not responsible for the content and the looks of those websites.
On all websites of The Con Factory, all current rules concerning copyright apply. Nothing from this website may be copied or used without written permission of The Con Factory.
For this website and all parts of it, the responsibility lies with The Con Factory Zevenblad 4 5903LZ Venray inscribed at the Chamber of Commerce in Roermond with number 17125979
By using one of our websites, you automatically accept our general conditions and rules.
On all our websites Dutch law applies. If there will be any problems, they will be presented to a qualified Dutch judge.
The Con Factory spent a lot of time and attention on these websites. However, it is still possible that there will be any inaccuracies or wrong information on our websites. The user of the website is responsible for checking information that might be important.
The Con Factory is not responsible for the content from messages placed by external parties, such as reactions under our announcements. If information doesn’t meet the terms and condition from one of the websites, the Con Factory has the right to remove this information and/or message.

When the user experiences any damage by using this website, TheCon factory will not be responsible. Use of our websites and applications is completely at own risk and the Con Factory can not be held responsible for this.
The Con Factory is owner or holds the license of all the material and all the information on all our websites. This means that third parties may under no condition use this information, unless the Con Factory has given written permission beforehand.
The Con Factory is not responsible for the possible use of protected material in the reactions of third parties on the websites. If reactions contradict copyright, the Con Factory has the right to delete them.
It is allowed to link to information published on one of our websites. In that case, the link should directly lead to one of our websites. It is not allowed to copy the content of our websites en/or publish that information elsewhere.
To purchase something in one of our online shops it is necessary to register and provide us with your personal data. The Con Factory is allowed to use these data to contact you and/or send you newsletters. The data you provided will not be sold or given to third parties. The provided data will not be made available for commercial goals. When necessary, the Con Factory has the right to use these data for judicial goals.
By registering for one or more of our online shops, you allow the Con Factory to save your data. When you are younger than 18 years old, you need to have permission from one of your parents or guardians to create an account. These data will be saved on secured servers.

It is always possible to request all the known data the Con Factory has about you. To do this, you have to send an email to info@theconfactory.com. The Con Factory will then give you all the data that is known by them. When these data are not correct, or if you want to delete or change it, you have to file a written request to do so at info@theconfactory.com.
The websites of the Con Factory use cookies. Conform the Dutch law, this is mentioned on the page where it is necessary and there is a possibility to turn them off. When the cookies are turned off, it is possible that the website doesn’t work properly anymore.
The websites of the ConFactory make use of the following cookies:

Functional cookies:
These cookies ensure that our websites function like they should. We don’t need to ask permission for these cookies.
Cookies for the benefit of statistics:
We use cookies to register which websites and pages are visited. We will not use these cookies for commercial ends and they will not be linked to individual persons. We ask permission for these cookies.

Cookies from third parties:
At our website, we use links to facebook, twitter and other external websites. These external websites use cookies to register how often these websites are visited.
It is possible to turn off cookies permanently. How to do this depends on your browser. Consult the help centre of your browser for this. It is also possible to only turn off cookies from third parties. Also consult the help centre or your browser for this. If you permanently turn off cookies, it is possible that our websites don’t function properly. We are not responsible for this, and we are not obligated to change this or help you fix this.

Important info about our webshop

Make an account

To buy something in our webshop, you first have to make an account by clicking registration on top of the page on our website.
When your account is approved, you have access to our webshop. To get there, click on shop in the menu.
You can then put a product in your cart and buy this product.

Passes

 You can buy a pass for WolfCon when you are 12 years or older.
Of course you need to have permission from your parents or guardians when you are still a minor.
When you are under 18 you always need a participation form at the registration that has to be filled in by a parent or a guardian.
Without this participation form you will not be able to enter. You will need to bring this participation form together with your e-tickets and your identification to the convention and hand it in at the registration.
These participation forms will be made available on our website
When you are under 16, you will need to be accompanied by an adult.

Before buying a pass, first read all our rules, our FAQ and our terms and conditions.
When you pay your pass, you will have to indicate that you have read them.
We will assume that you have done so

When you buy a pass, make sure you select the right pass and fill in your data exactly like they are on your passport or identification.

Upon registration at the convention you will have to identify yourself and when the data on your pass don’t match the data on your identification, you will not be able to enter.

So always fill in your name exactly as it is noted on your identification, as well as the correct birth date and e-mail address (your temporary e-ticket will be sent to your e-mail address, so make sure it is correct)

Buying a pass for friends

If you want to go together with a friend and you want to sit together, it’s best that one person buys all passes. In this way you will make sure they have consecutive numbers. Of you’ll have to be online at the same time and buy them immediately after each other, but that is hard to time.

ATTENTION: If you buy passes for more persons, fill in the data of the person who is going to USE the pass at every pass. Use the data on the identification from that person. Don’t fill in your own data several times!

The person buying the pass will get all e-tickets, the person who is going to use the pass will only get his or her own e-ticket(s)

Buying passes in instalments

You can pay your pass in 3 instalments as well.
Choose the right pass and the right instalment.
So you start with part 1, and you pay that one first. After that part 2, and part 3 is the last one.
Pay attention that every time you choose the right instalment that belongs to the pass you want to buy or you have already started buying.
Part 1 has to be ordered and paid before April 1, 2016
(Part 1 will not be available anymore in our shop after this date)
Part 2 has to be ordered and paid before May 1, 2016
(Part 2 will not be available anymore in our shop after this date)
Part 3 has to be ordered and  paid before June 1, 2016
(Part 1 will not be available anymore in our shop after this date)
The instalments have to be paid before June 1, 2016.

You will only get your e-ticket after paying the last instalment.

ATTENTION! It is only possible to buy extra activities after you have bought part 2 of your pass.
The Passes Parts need to be paid within 10 days after ordering as well, else they get annulled.
If you don’t pay all your instalments, you will not get a pass.
Ordering instalments is only available till the dates mentioned above.
If you are too late with ordering and paying your instalment you risk a fine or not being able to buy it anymore.
Instalments or activities that have already been paid will not be refunded.

After april 1st, it is possible that there will be a possibility to buy you passes in 2 instalments. This depends completely on how many passes we will still have available at that moment.
If the 2 instalments will be added in our webshop, the first instalment has to be paid before may 1, 2016 and the second instalment before june 1, 2016.