Website & Webshop

How can I log in?

On the homepage above "home" you'll find "Log In" and "Registration".
To create an account go to "registration" and fill in all the information you're asked for.
Make sure to fill in everything correctly.
When you've filled out everything the Wolfcon team will approve your account. This might take a while and will probably not happen until the shop opens again.

When your account is approved you can go to "Log In".
Fill in your username and password and Log in.
When you're logged in you can go to "Shop" to buy passes and tickets for extra activities.

How can I buy a pass and extra activities?

To buy tickets for extra activities you will always need a pass. Make sure to buy your pass first.

To buy your pass go to "shop" in the main menu.
Select "tickets" in the menu "categories" on the right of the page to see all the available tickets.
To buy your pass or to read the description of a ticket click on "add to cart".
If you want to buy this pass, fill in all the required information. Make sure that the information is the same as on your ID!
When you filled in everything correctly click on "add to card". You're now directed towards your card.
If you have a discount coupon you can give in the coupon code here.
If you want to buy another pass you can "return to shop".
If you want to pay your pass, you can click on "proceed to checkout". To pay you follow the instructions on your screen.

To buy tickets for extra activities go to "shop" in the main menu.
In the menu "categories" on the right you can find all available categories. Search for the extra's for the guest of your liking or choose the extra's you want to buy.
When you've found the activity of your choice click "add to card".
You're now asked to choose your pass.
If you've bought passes for other people, make sure to select the correct pass for the extra activity. Only the person with the right pass will be able to use the ticket.
After you've chosen the correct pass click "add to cart". You're now directed towards your card.
If you have a discount coupon you can add it here. If you want to buy more extra's you can "return" to shop.
When you have all extra's in your cart you can "proceed to checkout" to pay for your order. Make sure to follow the instructions on your screen.

How can I pay in the webshop?

You can pay in a lot of different ways on our website. Some payment options will be free. Others will charge an small fee.

You can pay with:
Sofortbanking
Bankwire
Giropay
Ideal
Maestro
MisterCash/Bancontact
Visa/Mastercard

As soon as Wolfcon received your money, you'll get an e-mail with your E-Ticket.
Important: Your ticket number will be assigned after your payment has reached us.
Do you want to be sure to have the best spot? Choose a payment option that directly transfers the money to our account.
With bankwire this can take up to ten days.

Until when can I buy something in the shop?

The shop will be open until approximately two weeks before the event. The exact closing date will be communicated everywhere when it is set.

When will I be able to buy extra's in the webshop?

As soon as a guest is announced, his or her extra's will be in the shop as soon as possible
It might happen that some products are temporarily unavailable. It will be announced on social media if and when the new batch of these products will be online.
It might happen that products sell out completely. In this case it won't be possible anymore to buy them

What are the activities?

There is a dedicated activities page as part of the website with all the information you will need. If you go to the WolfCon menu, you will get there.

Social media

Do’s

• Be polite and treat each other with respect.
• Check if your question has already been answered before you post a new question.
• English is the main language on our social media. There are a lot of foreign fans who would like to attend our convention. Respect that.
• Try to keep our social media pages clear for everyone so that important information is always easy to find back.
• If you don’t understand something and you need to have it translated, please just ask someone.
• If you have any doubts about whether or not to post something please check with one the admins of our pages.

Don'ts

• Please do not start whole conversations in a different language other than English.
• Please do not name or post Teen Wolf pictures or characters that can infringe copyrights.
• Please do not spam our pages.
• Please try to avoid several posts about the same subject.
• Please do not post stuff totally unrelated to Teen Wolf or our convention.
• Please do not post anything about any other conventions or organisations.
• Please do not spam the actors with questions about our convention.

Promo accounts

• If you want to start a promo account for one of our conventions, you need to ask our permission first.
• It is not allowed to use our name or the name of one of our conventions in the name of your social media account without our permission. This is because of copyright issues.
• It is not allowed to use our graphics or our logos without our permission because of copyright issues.
• Violating copyright by using our name, logos and/or other images of the shows can result in a fine.

About the Convention

When and where will the convention take place?

The convention will take place at July 28 and 29 2018. You will need to register for the convention.
Registration will be possible at Friday July 27.
Registration will probably be from 4pm to 8pm in the hotel.

We will announce the hotel as soon as possible.

How can I get to the convention?

The convention will take place in the area Amsterdam/Schiphol.
When the location is confirmed we will make sure to help you with directions.

How many actors will be there?

At this moment it is not known yet how many actors will attend Wolfcon

Which actors will attend?

At the moment no actors have been confirmed.
Keep an eye on our social media to make sure you don't miss an announcement.

How can I keep myself up to date about the convention?

All news updates will be provided on our social media pages and website. Keep an eye on them!

Can I volunteer to work at the convention?

If we need any volunteers, we will communicate this through our social media and the website.
You still need to buy a pass as volunteer, but you will have other advantages.

What kind of activities are going to take place on the convention?

At our convention we will have panels where you can ask the actors questions.
During the photo ops you can have your picture taken with one of the actors by a professional photographer.
During the signing sessions you can collect all the autographs from all the actors.
We will also have meet & greets where you can have an intimate talks with your favourite actor and only a few other attendees.
We will have raffles where you can win prizes.
And last but not least we will have a very special evening activity, which we keep a surprise for now.

Can I already buy some activities online before the convention?

Yes, as soon as you have bought your pass you can buy tickets for extra activities in our webshop.
When there will be new activities available we will let you know on social media.

Where can I find the scedule for the convention?

We will release the schedule no sooner than a few days before the convention.
Registration will probably be from 4pm to 8pm on Friday July 28.

Do you have any evening entertainment?

Last year we had a wonderful party- and game night with the guests. We chatted, had loads of fun and we played pictionary. What we're gonna do this year is still a surprise, but the party will be equally amazing!

Travel & Hotel stay

Is this included in my pass?

No, you are free to choose how you travel and in which hotel you want to stay. This is not included in your pass.

Where can I stay? Do I have to stay in the convention hotel?

No, you are free to choose your hotel.
Normally there is a special offer for people staying in the hotel where the con will be.

Till when do I have to stay to be sure that I don't miss anything?

The convention will end Sunday night. We advise you to travel back as late as possible.The best thing to do if you want to be sure not to miss anything is to stay untill Monday.

Can I get a discount if I travel with an certain organisation?

We are trying to arrange discounts for you.

About the passes

What type of passes are available?

We have 3 different passes available:
Pup Pass
Pack Pass
V.I.P Pass
More information about the different passes and what is included in each pass you can find at WolfCON ~ Passes

How will I get my pass?

After purchase you will get your pass in .pdf format in your account (or via email).
You need to print this e-ticket and show it to us at the registration which will take place on Friday july 28 probably from 4pm to 8pm.
You will get your pass there, which you need to have with you at all times.

Is a pass for all the days?

Yes, each pass gives you access to all days.

Can I meet the actors with each pass?

Yes, with each pass you can see the actors and you can access the panel room to ask them questions.
Each pass will also give you the opportunity to buy more activities.

Can I meet the actors without a pass?

No, you need a pass to access the convention building. There will be security present, they will make sure everyone who enters has a pass.

How many passes does each category have?

We are not able to tell you that, because it is different for each category.
Normally the rule is that the more a pass contains the more limited that pass is.
For example there will be only a limited number of V.I.P passes available.

If I buy a pass, will I still be able to buy other activities?

Yes, with every pass you have the opportunity to buy extra activities.
To buy a pass with activities can just be cheaper, because it comes in a package deal.

Do I have to pay my pass at once or will I be able to pay in instalments?

For every pass it is possible to pay in instalments.
To do this you first need to buy "part 1" of the pass you want.
You buy "part 2" of the pass you want before May 1st 2018.
And you buy "part 3" of the pass you want before June 1st 2018.
You need to buy and pay all three parts of your pass before you'll receive your e-ticket.
All parts, just like all other productes, need to be paid within 10 days.
You can only start buying extra's after you've paid the second instalment of your pass

Important: If you buy part 1, you are obligated to buy part 2 and 3 too.

How can I pay my pass?

We're offering the following payment options:
Bankwire
Sofortbanking
Giropay
Ideal
Maestro
MisterCash/Bancontact
Visa/Mastercard

How do I know my payment came through? Will I get a confirmation?

Yes, as soon as your payment comes through, you will get a confirmation by email.

Is there a minimum age to attend the convention?

You have to be 12 at the time of the convention to enter.
If you are not yet 16 you need to be accompanied by an adult who is 18 years or older.
If this adult is not your legal guardian, you also need a permission form signed by your legal guardian.
If you are 16, but under 18 you will need just a permission form, signed by your legal guardian. You don't need to be accompanied by an adult. This form will be uploaded to our website.

Can I accompany a minor if I'm 18?

Yes that is allowed, but this means you are fully responsible for her or his behaviour and you have to look after the minor at all times.

If I accompany a minor do I need a pass as well?

Yes. without a pass you will not be able to enter the convention.

Does the adult who accompanies the minor need to buy a pass in the same category?

No, you can also buy a pass in a different category, but you will not sit together at panels. This also means that you will not be called at the same time for activities.

I have a disability, do I need a special pass?

No, you don't need a special pass and can buy any pass you'd like.
The event will be fully accessible.
We do want to ask you however to send us an e-mail before or right after buying your pass so we can assist you in the best way possible.

Can I resell my pass?

No, you won't be able to resell your pass. At the registration you need to identify yourself.
Your name on the identification has to correspond with the name on the pass. You cannot change the name on the pass, because it won't correspond with our information anymore.
The person who buys your pass won't be able to go to the convention.

Can I cancel my pass and get a refund?

No, just like at other conventions, events and concerts that won't be possible here.

If an actor cancels, will I get a refund?

No, you buy a pass for a convention, not just for one actor. We guarantee a minimum of 5 actors including bonus guests, of which at least 3 guests will be normal guests. If one actor needs to cancel due to other obligations, we will try to find a replacement. If you already have extra activities with that actor we will transfer those automatically to another actor.

I have a very good reason why I'm not able to come to the convention, what can I do?

If you can prove us that you have a very good reason that you are not able to attend  anymore, for example due to hospitalisation, please contact us. We will help you to search for a suitable solution.

If the convention gets cancelled will I get a refund?

If we see reason to cancel the event you will get a refund.
You won't get a refund when we move the event to another date or location.

About registration

Do I need to register if I already have a pass?

Yes, everyone needs to register before the convention starts.  Registration means that you show us all your e-tickets and confirmations.
You also need to have a valid identification. During registration you will get your official pass and tickets for all the activities you bought.

Where can I register, can I do that online?

No, registration can only be done personally at the convention. We need to see you so we can give the passes and the tickets to the right person.

At what time will registration be and how long will it take?

Registration will be on Friday July 28 probably from 4pm to 8pm in the hotel.
Registration itself won't take that long,  but depending on how many people are there at a certain time it can take a while before it will be your turn.

What do I need to take with me for the registration?

A valid identification and prints of all the confirmations and e-tickets we send to you by mail.

I'm not able to register on Friday. What can I do?

Please contact us by e-mail and we try to schedule you somewhere else.

During the convention

At what time does the convention start and when will it be finished?

The convention starts Saturday morning around 09.30 end will end on Sunday evening. Exact times will be on the website before the convention starts.

How do I know if something has changed in the schedule?

If there are changes during the convention we will tell our staff about them, so they can inform all of you in the panelroom.

Will there be food and drinks available? Is this included in my pass?

Food and drinks aren't included in your pass but it will be available at the convention.

What if I have a problem or question during the convention?

There will be staff at our convention. You can recognize them by their clothing. You can always ask them or tell them about your problem. they are there to help you.

Gifts for the actors

I want to do a fund raiser or fan project for a charity that is supported by one of the actors. Is that allowed?

Every fund raiser or fan project where the money will be handed over to the actors during the convention has to be approved by the organisation. We will allow one fund raiser or fan project per event, to make sure that it's as effective as possible. Attention: If you want to raise money for an actor or a charity, you always have to do that after consulting and only with the permission of the organisation!

I want to make a fan book/project for an actor, how do I do that?

There will be one fan book/project per actor. How the person making this book will be chosen, will be determined later. It is not allowed to make another fan book and hand it over to the actor during the autographs. A fan book will be given to the actor during the autograph session. Attention: If you want to give a collection of messages or presents from different fans to an actor, you always have to do that after consulting and only with the permission of the organisation!

Can I give the actor a gift during the signing session and if so what should I be aware of?

Yes, during the signing session you may give the actor a gift. The actor will have a gift box in which he can collect it. Please note that your gift isn't too big. These are awkward to carry in the plane. When there will be any further requirements regarding the gifts, we will let you know here.

About the panels

How does this work?

The panels will take place in the panel room. This is the biggest and most important room at the convention. The actors will be on stage in different groups and you will be able to ask them questions.

How do I know where I have to sit?

Your seat is depending on the pass you have bought. On your pass you will find your row and seat number. The staff can help you find your seat.

Will there be translation during the panels?

No, the panels are in English, so please ask your questions in English.. Our staff can of course help you with that, when needed.

Do I need to stay at my seat?

When the actors are on stage, we don't want people to start walking out of the room for no reason. That is rude for the actor who is talking on stage. If you have an activity the staff will come and get you. If really need to go to the toilet, of course you can leave.

Can I give or throw presents on stage?

No, this is not allowed during the panels. You can give a present at the signing session.

Am I allowed to take photo's with my own camera?

During the panels you are allowed to take photos with your own camera. Please do not use flash photography, because it can be very annoying for the actors.

What kind of camera can I take with me to the convention?

As for now there aren't any restrictions. Please don't take that much equipment with you that other people are bothered by it. If there will be restrictions we will let you know here.

Am I allowed to film during panels?

It is not allowed to film during the entire convention. So no, you cannot film during the panels.

Can I go on stage during the panels?

No, you are not allowed to go on stage. The only exception is if the actor asks you to come on stage. You are not allowed to ask the actor if you can come on stage.

Can I ask questions during panels, if so what questions?

Yes, everyone is allowed to ask questions during the panels. You cannot ask the actor very personal things about their private life.
There might be some subjects an actor does not feel comfortable talking about. If this is known we will let you know here.
You are not allowed to ask the actor for a hug or kiss. You are putting the actors in a uncomfortable position with that question and it will take too much time so others won't be able to ask their questions anymore. If you do this our staff will ask you to leave.

Can I get a picture with the actor during panels? Can I ask for a selfie?

No, this is not allowed. We want to give everyone the opportunity to ask a question. Taking pictures or selfies will take too much time so other won't be able to ask a question anymore. The only way to get a photo with an actor is to buy a photo op with that actor.

About the photo ops

How does this work?

Anyone who has a photo op of an actor is called according to pass and number. V.I.P.’s will go first, after them the Pack passes and finally Pup passes will go.
If you have a photo op with an actor you will patiently wait your turn. You will then be picked up by someone from our staff and brought to the line for the photo op.
There you will patiently wait until it's your turn.
When you’re up, you will place your belongings that should not be in the picture such as your purse, in the designated place to keep them safe.
Then you will show your photo op ticket when our staff asks for it.
When your photo has been made you will leave the area immediately.

What different photo ops are there?

There are single photo ops with one actor. Duo photo ops with two actors.
And there are group photo ops with more than two actors.

How do I know when it's my turn?

The photo ops will be in order of the passes. So your category and your card number will be called when it's your turn. A staff member will assist you.

Can I give gifts during the photo ops?

No, there's no time for that during photo ops. You can give a gift during the signing session.

Can I ask the actor to do a particular pose such as a kiss or a hug?

Our staff will let you know per actor what you can and cannot ask for. This may depend on how an actor feels.
Since this can depend on the moment, this can only be indicated just before the shoot.

Can I bring accessories to use at my photo op?

You can bring small accessories. It will be determined during the shoot by the staff if the actor is willing to use them.
This also depends on the moment.

Can my friend (s) and I take a picture with one or more actors together with one ticket at a photo op?

No, if you want to be in the picture together with a friend and one or more actors, you will both need a ticket for this photo op.

Can I or a friend take pictures or film during the photo ops?

No, photographing and filming is strictly prohibited in the area where the photos are taken.

Can I talk to the actor during the photo op?

Of course you can talk to the actor and specify how you want your picture to be taken. However, this is not the time or place to have a whole conversation, because that causes others to wait longer or not get their turn at all. If it takes too long, our staff will indicate this.

I have several photo ops with one actor, do I have to do them all at the same time?

If the actor is doing photo ops on both days this is not required. Your category will be called on both days and you can divide the photo ops over both days.

Can I change during the photo op?